Terms and Conditions

Terms and Conditions for availing the Services offered by Boxop Solutions India Pvt Ltd. having its office at G3B, Tejaswini, Technopark Campus, Trivandrum and having CIN: U72200KL2016PTC047244 (hereinafter referred to as “Boxop” which expression shall include its successors, affiliates and assigns

  1. Completing this registration form is an invitation to be part of the Boxop community and Boxop, on verification of your credentials, reserve the right to approve or reject your application.

  2. On acceptance of your duly completed and verified application form and on receipt of the Maintenance Fee, Boxop will create an online portal for the Shop, which can be securely accessed using a login and password provided by Boxop (hereinafter the “Account”). Your Account shall also have a provision to electronically credit amounts (hereinafter the “Wallet”). Boxop urges you to change your password regularly and you shall comply with the security policy of Boxop.

  3. Boxop provides a proprietary software platform (hereinafter the “Platform”), which will enable the Shop to provide certain services available in such Platform (hereinafter the “Services”) to its end customers.

  4. The Services available on the Platform will be identified in your Account. Boxop may, from time to time, add or remove Services from your Account. If there are modified or additional terms with respect to the use and provision of Services such terms shall be specifically identified to you in your Account and such terms shall be deemed part of this document and shall be read along with these terms and conditions.

  5. In consideration of the provision to avail the Services, the Shop hereby agrees to pay Boxop a maintenance fee identified hereabove either onetime or monthly or quarterly (hereinafter “Maintenance Fee”) as stated by Boxop.

  6. The maintenance fee will be deducted from the Wallet balance, if payment not made at the time of Registrations

  7. All payments shall be exclusive of all taxes, levies, deductions, cess and charges and shall be paid in advance for the Shop to avail the Services.

  8. Non-payment of Maintenance Fee by the Shop will result in deactivation of the Account held by the Shop with immediate effect and the Shop shall not be permitted to avail any Services from Boxop.

  9. All amounts payable for using the Services offered by a third party service providers (hereinafter “Transaction Amount”) shall be credited in advance to your Wallet and for each transaction performed by the Shop for its customers the respective amount will be deducted from the Transaction Amount in the Wallet and will be paid to the respective service provider by Boxop. Further the Shop shall keep a minimum balance of Transaction Amount with Boxop as prescribed by Boxop from time to time.

  10. The commissions provided by the third party service provider applicable for sale of each Services will be intimated to the Shop from time to time. Such commission payable to the Shop will be credited electronically to the Wallet, every Friday. Any disputes or clarifications on the commissions for a particular month may be raised with Boxop before the 5th of the subsequent month, failing which the credited commissions are deemed to be free of all errors.

  11. Boxop will remit/pay to the Shop any incentive due to them on any contest or incentive program run by Boxop at its discretion.

  12. Boxop reserves the right to amend and modify the Maintenance Fee, minimum Transaction Amount, amount of fees payable, commission payable on services and margins on Services.

  13. The Shop shall procure/apply and maintain all licenses and permits required to conduct its business including Services.

  14. The Shop shall abide by the rules and regulations (i) of Boxop and (ii) of the third party service providers whose services are being offered as Services.

  15. Boxop shall use commercially reasonable efforts to provide training to Shop personnel for using the Platform and Services.

  16. The Shop shall procure and maintain the necessary infrastructure as indicated by Boxop. The Shop undertakes to service all customers in the most efficient manner with all professionalism and courteousness. The Shop shall issue receipt of the money received from the customer for any transaction using the Platform.

  17. The Shop agrees and acknowledges that this is a license to access and use the Platform and nothing herein shall be construed to transfer or convey to the Shop any proprietary or intellectual property rights in the Platform or any component or modification/customization or documentation. All proprietary or intellectual property rights in the Platform and its documentation (along with modifications thereof), trademarks, service marks are owned by Boxop and/or its licensors. All other rights are reserved. Shop shall not at any time either use, duplicate the business, Platform of Boxop or assist/ support any third party in developing business similar to Boxop.

  18. The Shop agrees that, as long as it has an active Account with Boxop, it will not enter into any agreement with any third-party service provider, whereby the Shop may offer services similar to those available in the Boxop Platform.


  20. The Shop acknowledges and understands that the Services are not owned and provided by Boxop but by independent third party service providers. Boxop is only acting as a service aggregator and hence Boxop expressly disclaims any warranty with respect to the quality, timelines or any other aspect of the Services provided or availed using the Platform.

  21. Boxop shall not be responsible for any loss of money on transaction between the Shop and their customers using the Platform unless such loss has occurred due to an error in the Platform.

  22. The Shop hereby agrees to indemnify Boxop from any loss, damages or claims it may incur arising out of any act or omission of Shop, its personnel or by its customers.

  23. Either the Shop or Boxop may terminate this arrangement with a prior written notice of 30 days.

  24. On termination, (i) Account will be deactivated and no Service shall be available (ii) the Shop shall immediately cease to use, promote, distribute, provide, market or advertise the Services (iii) Shop shall pay all amounts as shall have accrued and become payable to Boxop as at the date of termination, if any and (iv) Boxop shall refund any unutilized Transaction Amount and Maintenance Fee in accordance with its refund policy.

  25. The Shop shall display in a prominent place suggested by Boxop the branding material of Boxop and hereby permits Boxop to use its name, details, photographs and testimonials in the promotional activities of Boxop.

  26. This relationship and the terms and conditions shall be governed by and construed in all respects in accordance with the laws of India and shall be subject to exclusive jurisdiction of the courts in Trivandrum, Kerala, India. Any dispute and/or difference arising out of or pertaining to this arrangement, shall first be resolved by the parties through direct personal negotiations, failing which, the same shall be subject to arbitration under rules of Arbitration & Conciliation Act 1996. The place of arbitration shall be Trivandrum in English language. The parties hereby appoint Basil Mathew & Co. Advocates, as the single arbitrator.

  27. If any term, condition, section or provision of these terms becomes invalid or be so judged, the remaining terms, conditions, sections and provisions shall be deemed severable and shall remain in force. The failure to exercise, or delay in exercising any right, power or remedy vested in these terms shall not constitute a waiver by that party of that or any other right, power or remedy. These terms and the documents referred herein constitutes the entire agreement between the parties, and supersedes any prior understandings relating to the subject matter hereof, and may be amended or supplemented only in a written form signed by the parties. A party shall not be liable for any event that is beyond the reasonable control of that party, including acts of god, terrorism, explosions, floods, mechanical breakdowns, strikes, labor unrest, breakdown in essential utilities, etc. Nothing in this shall constitute or be deemed to constitute a partnership, joint venture or agency between the parties and the Shop shall not represent Boxop to anythird parties and shall not enter in to any agreement with third parties for and on behalf of Boxop.

Refund Policy

At Boxop, we do our best to ensure that you are completely satisfied with our services. And we are happy to consider a refund based on the conditions listed below.

  • Registration Fee : You will not be eligible for a Registration Fee refund if you cancel after submission of registration form and payment of fees. This is just a one-time Fee and hence refund is not applicable.
  • Service Provider Charges: The refunds will depend on the respective service provider and Boxop will not be responsible for the payments and charges.
  • The Refund Policy are subject to changes based on the Service Provider policies and Boxop’s internal policies.